- Return Information
Thank you for purchasing our small home goods.
Due to changing market conditions and rising long-term operating costs, we are currently operating at a loss; consequently, we have decided to conduct this clearance sale. This sale is intended to clear out existing inventory. All items are part of a clearance event; quantities are limited, and offers are valid only while supplies last.
To ensure a positive shopping experience for our U.S. customers, we continue to offer return and refund services.
- Return Period
Customers may request a return after receiving their items:
Return window: Within 30 days of receipt.
If you are not satisfied with your purchase, please contact us within the specified timeframe to initiate a return.
- Returns of Opened Items
We accept return requests for items that have been opened.
To initiate a return, please contact us in advance to obtain the return address and instructions. Please provide the following information:
Order number;
Purchaser’s name;
Product details;
Reason for return.
Once we verify the information, we will assist you with the return process.
- Order Processing and Shipping Times
Service times for U.S. orders are as follows:
Order processing time: Processed on the same day
Shipping time: 0–1 day
Once the order is confirmed, we will promptly arrange for the items to be dispatched and enter the delivery process.
- Return Request Process
Please follow these steps to request a return:
Contact customer service to submit a return request;
Provide order-related information;
Obtain the return address;
Ship the item back as instructed;
We will process the refund after receiving and verifying the return.
- Refund Timeline
Refunds will be arranged after the return review is complete:
Refund arrival time: Within 3 days of refund processing
Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing times of your bank or payment provider.
- Special Notes on Clearance Sales
As we are currently operating at a loss, this sale of small home goods is a clearance event.
Clearance items are drawn from existing stock, and prices have been adjusted to facilitate inventory liquidation. Due to limited stock, some items will not be restocked once sold out.
We recommend that customers verify product details and their own requirements before making a purchase. 8. Contact Us
If you have any questions regarding returns, refunds, order status, or shipping information, please contact us via the customer service email address provided on the “Contact Us” page of our website.
We will assist you in resolving these matters as soon as possible.
Thank you for your understanding and support.